“Unkind people imagine themselves to be inflicting pain on someone equally unkind.” (Marcel Proust)
Have you ever come into contact with someone who is just . . . nasty? Rude, insensitive, unpleasant, maybe even a bully? I suspect we all have.
The first thing to ask when we encounter such people is whether “offensive” is their default setting, or if maybe they are—like Judith Viorst’s Alexander—having a terrible, horrible, no good, very bad day.
If it appears that the latter is the case, the kind response might be to offer some empathy. “It looks like you’re having a tough day. Can I help?” Or even just silently give them the benefit of the doubt—she must be struggling with some challenges right now. I know this isn’t who she really is. Sometimes these acknowledgements—offered without responding in the same tone or attitude of the offender—will give them the opportunity to pause and look at their behavior, and sometimes even alter it or apologize for it.
But if you’ve had similar encounters with this person before and know them to be perpetually unpleasant, angry, and aggressive, giving them a pass is less than satisfying. Sometimes it feels like we’re letting mean win. So, what’s the best strategy for those inevitable encounters with thoroughly odious people? Continue reading →
“What advantage has the person who will not listen over the one who cannot hear?” (Joyce Rachelle)
Most of the people I know—including myself—consider themselves to be open-minded, fair, and objective. But how true is that . . . really? I fear that for many of us, those sterling qualities have fallen victim to our times.
A new friend recently sent me a link to this clip of Republican strategist Frank Luntz being interviewed by historian Walter Isaacson on Christiane Amanpour’s news show, Amanpour & Co. My friend said it was a fascinating discussion of our current state of toxic politics.
Republican strategist? I asked myself if I really want to listen to a Republican strategist? Was he likely to say anything that wouldn’t piss me off? Aren’t I already pissed off enough? So much for open-mindedness.
But I respect this new friend’s opinion, so I clicked the link and soon was fascinated by a discussion devoid of shouting and name-calling, and offering plenty to ponder. Continue reading →