Restoring Trust, Restoring Hope….

“Trust men and they will be true to you; treat them greatly and they will show themselves great.” (Ralph Waldo Emerson)

attribution Donna CameronGeorge Shultz is not a man I ever expected to write about with any admiration. Or at all, for that matter.

Having served in both the Nixon and Reagan administrations—as Secretary of Labor, Treasury, and State—it’s safe to say that our political leanings are in opposite directions. Yet, I believe he is a man of honor, and a voice to be listened to as we seek to find light after this year of so much darkness. On more than one occasion in the last couple of years, Shultz has lamented the climate of distrust at home and abroad that the current administration has fostered, noting that it will take years to reverse.

On the occasion of his 100th birthday, which happens to be today, December 13, he wrote an op-ed for The Washington Post that is worth your attention. It’s a reminder of a time when we may not have agreed with politicians, but we could still believe that their motives were honorable and their commitment to public service genuine.

In “The 10 Most Important Things I’ve Learned About Trust Over My 100 Years,” Shultz recounts moments—some personal, some significantly political—when he saw that trust is the essential element that must be present if we humans are to accomplish great things together. As he put it, “When trust was in the room, whatever room that was—the family room, the schoolroom, the locker room, the office room, the government room or the military room—good things happened. When trust was not in the room, good things did not happen.”

Perhaps that is one explanation for the world we find ourselves in today. Trust is not in the room.

Years ago, I used to teach seminars on trust, and, like, Shultz, I saw it as the quality that must come first—in a friendship, a marriage, a business, and a community. Once trust is established, you can deal with just about anything. Trust serves as the solid foundation upon which futures are built.

In his book, The Speed of Trust, Stephen M.R. Covey contends that the ability to establish, grow, extend, and restore trust is the number-one leadership competency. Where trust is low, you find hidden agendas, interpersonal conflict, win-lose thinking, and defensive communication—all of which impede progress.

Where trust is high, you find transparency, confidence, win-win thinking, effective communication … and progress. Doesn’t this explain a lot about our country today?

Covey further explains that for trust to be present, a leader must display both character—which he defines as integrity and good intent, and competence—which comprises both capabilities and results. Again, we can readily see how trust has been eroded.

How do we establish trust once it has been lost? That’s the question we are facing today. Fortunately, it’s not rocket science, but it will require effort. As individuals and as a nation, we must consistently model behaviors that generate trust:

  • Speaking the truth
  • Following through on our promises—both the big ones and the little ones
  • Showing respect for others
  • Admitting our mistakes and taking responsibility to fix them
  • Holding ourselves accountable and expecting others to do the same
  • Confronting reality—having the courage to tackle the tough issues head-on
  • Listening to one another with the desire to understand
  • Extending trust to others, while at the same time not being gullible

All of these take awareness and practice. But all are doable if we have the genuine desire to come together as a nation. There’s evidence that many Americans do not share that desire, but if enough of us do—and are willing to do the necessary work—perhaps a year from now we can look back with pride on the changes we made in 2021.

I’ll give George Shultz, on his 100th birthday, the last word:

“The best leaders trust their followers with the truth, and you know what happens as a result? Their followers trust them back. With that bond, they can do big, hard things together, changing the world for the better.”

This Is How It’s Done – Redux

“If we cannot reconcile all opinions, let us endeavor to unite all hearts.” ~Nicholas Vansittart

Four years ago, in anticipation of a victory by Hillary Clinton and the expected resistance by Donald Trump to accepting defeat, I posted a message very similar to the one below.

Though my confidence in a Clinton victory was unwarranted, here we are four years later with a Trump unable to accept Joe Biden’s win. So, with a bit of editing, I once again share these example of men who exhibited grace and civility in the face of painful loss.

After an election season that showed us new lows in human behavior, a similar gesture by Mr. Trump would go far to restore civility and begin to rebuild unity after four years of strife and acrimony. It would also strengthen our precious but weakened democracy.

The likelihood of such a gracious act is about equivalent to me fitting into a size 8. It would require on Trump’s part a temperament able to look beyond his mirror to a nation in pain. It would require that he cared about someone, or something, other than himself.

Still, this reminder of how good men lose graciously may assure us all that goodness will ultimately prevail. Continue reading

Press Pause

“Human freedom involves our capacity to pause, to choose the one response toward which we wish to throw our weight.” (Rollo May)

Attribution: By zenera (http://www.flickr.com/photos/zenera/37026266/) [CC BY-SA 2.0 (http://creativecommons.org/licenses/by-sa/2.0)], via Wikimedia Commons[As we approach the most important election America has ever faced, amidst a global pandemic and critical cultural tipping points, I am revisiting and reexamining some of what I consider the most important elements of kindness, as well as exploring them in context of where we are today.]


I first wrote about the power of the pause in the earliest days of this blog. I marveled at how something so simple could have so much influence on our attitudes and our interactions, and so much power to change us and our world. Instead of responding instantly with knee-jerk reactions to presumed slights or insults—which generally escalates a situation—if we can cultivate the habit of pausing, we can produce the outcome we seek, and not perpetuate bad behavior or exacerbate an adverse encounter.

The pause offers us the gift of grace.

Rather than being an empty space, it is an expectant moment, filled with promise and possibility. It’s up to us, in that fleeting gap, to decide what comes next.

In that brief pause we can ask ourselves: Continue reading

A Call for Radical Kindness and Fierce Civility (3rd and final part)

“My wish for you is that you continue. Continue to be who you are, to astonish a mean world with your acts of kindness.” (Maya Angelou)

Attribution: Donna Cameron[In part one, we looked at the epidemic of incivility that surrounds us and promises to get worse in the weeks ahead. We talked about the need for kindness and the courage it takes to be a kind person. In part two, we looked at how to exercise that ferocious kindness in service to the world. In this final part, we look at some of the biggest challenges to our commitment and the pledge we must make daily if we are to change the world. Here’s part three.]


There are people who are deliberately unkind and intentionally provocative. They are fueled by name-calling and inciting conflict. Often, they make outrageous claims—denying the Holocaust, saying Sandy Hook was a hoax, claiming masks only spread COVID-19. Engaging with such people just fuels them. You’re not going to change their minds with reason, data, or facts. Their minds are closed.

Do yourself and the world a favor and don’t engage with them. Don’t argue, don’t debate, and don’t give them a moment of your attention. Withholding interaction is like removing oxygen from a fire. It will sputter out and die. Just as oxygen feeds fire, attention is fuel for bigots, bullies, and fanatics. If enough of us withhold our attention, those people will lose any power they may have. They will wither and be seen only for the pathetic creatures they are.

What about the people I simply cannot avoid?

There are people we can’t escape. They may be family members, a close friend’s irritating spouse, or one of your company’s top clients. If the person is rational and open to civil discourse, see if you can engage thoughtfully, preferably by employing your curiosity:

“Hmmm, that hasn’t been my experience at all. Why do you think that?”

“I wonder how solid that evidence is. Here’s what my research has shown….”

Focus less on changing their views as on understanding them. If it’s clear that you can’t have a respectful conversation, look for a safe subject: “Let’s talk about something else. Did you see the [weather report, latest epic movie, basketball game…]? If you can’t avoid a truly disagreeable person, look for some common ground that you can share whenever you have to be in their company. Puppies are always good, so is vegetable gardening. When all else fails, silence can be golden.

How do I deal with someone whose politics sicken me?

Continue reading

A Call for Radical Kindness and Fierce Civility (Part 2)

“If you want to be a rebel, be kind.” (Pancho Ramos Stierle)

Attribution: Donna Cameron[In part one, we looked at the epidemic of incivility that surrounds us and promises to get worse in the days leading up to—and following—the November 3rd election. We talked about the courage it takes to be a kind person and how bold and insistent kindness is what the times call for. Today, we’re going to look at how to exercise that ferocious kindness in service to the world. Here’s part two.]


Marcel Proust wisely observed, “Unkind people imagine themselves to be inflicting pain on someone equally unkind.” We reinforce that belief when we treat such people with the same discourtesy they showed us. When we change the dynamic, we may not change that individual, but we offer witnesses a clear choice, and we fortify our own values. In choosing kindness, we are the ones determining the rules of the game.

Extending kindness only to those who are “worthy” is not being our best self. We don’t have to like someone—or even respect them—to be kind to them. We are kind because of who we are, not who they are.

OK, but how do I do that?

Remember the old joke about the tourist in New York City asking how to get to Carnegie Hall? And the answer: Practice, buddy, practice.

Like anything we want to do well, it takes practice. We’re gonna have plenty of opportunities to practice in the coming weeks and months.

Think about a time when someone spoke rudely to you, or belittled another person in your presence. Did your response to them reflect the best of who you are? Now, think about how else you might respond, what you could say that reflects your values and upholds courageous kindness.

Think not only about what you might say, but how you will say it. Your tone of voice. Your facial expression. How you stand to convey your strength and resolve. Then practice doing it, saying it. Experience what it feels like to be strong and kind. Then, when you find yourself in such a situation, you will know how you want to respond and will have the skill and the courage to do it.

Practice saying aloud such phrases as: Continue reading