Tag Archives: Kindness in the Workplace

The Unstoppable Power of Compliments and Serendipitous Encounters

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“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” (Leo Buscaglia)

DSCN2889At least once a week, I come across an article, research summary, or opinion piece lauding the benefits of kindness in the workplace. I’ve shared many of these demonstrated benefits through this blog over its six-plus years of kindness-diving (as opposed to dumpster-diving). And I’ve been encouraged to see that a lot of businesses are taking to heart the advice from experts that kindness is one of the best strategies a business can employ for long-term success.

As many businesses are now planning how best to transition from a remote workforce to fully-staffed offices, or a hybrid (“amphibious”) model, it’s a good time to explore where kindness fits in and how to employ it in our workplaces . . . and in our lives.

In early May, Harvard Business Review published an excellent article summarizing a workplace study of the benefits of kindness. Much of it reiterated conclusions that have been put forward by others, showing that kindness: Continue reading →

A Different Kind of Inconvenient Truth

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“Be kind to everybody. Make art and fight the power.” (Colson Whitehead)

Attribution: Donna CameronEvery day, there’s a new one, a new allegation of sexual harassment, abuse, or misconduct, by a person in a position of power toward someone he holds power over. The perpetrator is invariably male, and his victim is usually—but not always—female. This is nothing new. It’s been going on for . . . well, probably forever.

We see it in politics, entertainment and sports, the military, academia, corporate settings, and anywhere else where people work or interact.

…keep reading…

Kindness and Common Sense Often Go Hand-in-Hand

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“There are few problems in life which kindness and common sense cannot make simple and manageable.” (Mary Burchell)

Attribution: Donna CameronI’ve been invited to speak at a conference later this month on the importance of kindness in business and the workplace. Working on my PowerPoint (of course, there must be a PowerPoint!) and putting some notes together this last weekend, I kept thinking how obvious it is: kindness is one of the keys to success in business—both individual success and organizational success. It seems like a no-brainer.

I’m old enough that I remember the days of “Chainsaw” Al Dunlap and a proliferation of business books about Winning Through Intimidation, Looking Out for Number One, and Nice Guys Finish Last. There really was a time when “profit at any price” was a prevailing business philosophy and when ideals like kindness, compassion, and even teamwork were viewed as soft, squishy, and oh-so-weak.

Managers believed—they were even taught—that they got the most effort from their employees through bullying, browbeating, and coercion. They overlooked the obvious—that those behaviors resulted in low morale, resentment, and high turnover.

In recent years, there’s been a whole lot of research on kindness. As I’ve noted in many earlier posts, there are health benefits, wealth benefits, relationship benefits, and, yes, many, many business benefits. Just as there were once many books on cutthroat business practices, there are now numerous books on compassion as a successful business strategy. Among them:

 

 

 

 

 

 

 

Unlike the others, this last one isn’t a recent book. It’s 20 years old, but still one of the best business books I know. Certain ideas are timeless, and you’ll find them in this and other books by Lance Secretan.

 

Here’s just a sampling of some of the recent research on kind and compassionate workplaces, found in these books and elsewhere:

Employees of companies described as having kind cultures:

  • Perform at 20% higher levels
  • Are 87% less likely to leave their jobs
  • Make fewer errors, thus saving their companies time and money
  • The companies themselves have 16% higher profitability
  • And if they’re publically traded companies, they have a 65% higher share price.

Research has also shown that compassionate business cultures consistently have:

  • better customer service
  • healthier employees and fewer absences
  • far less turnover and an easier time replacing employees when they do leave
  • higher productivity
  • greater employee engagement and commitment, and
  • an atmosphere where learning, collaboration and innovation are more likely to flourish.

In business, kindness is your competitive advantage.

It helps to have some common sense, too.

Which brings to mind United Airlines’ recent incident. I’m sure you’ve heard the story: Passengers were bumped from their seats and removed from a plane to make room for United crew members who needed to get to the flight’s destination. One bumped passenger, a doctor of Chinese descent, was forcibly removed when he refused the bump, telling airline personnel he had to get home to see patients. Security dragged him from his seat and pulled him by his arms and on his back down the aisle; his face was battered and bloodied in the process. What did United gain by this? Well, maybe they got their flight crew to their destination, but it cost them millions of dollars (one estimate I saw said easily a billion!) in bad press, lost passengers, and worldwide contempt. In China, where United is among several airlines competing for a share of the huge travel market, videos of the incident have gone viral at record rates, and Chinese travelers are vowing never to fly United. The monetary and P.R. costs to the company are incalculable.

Common sense and a compassionate mindset would have told United there were numerous other options: buying tickets for their crew on another airline, seeking a back-up crew, allowing the stranded crew’s flight to be delayed, approaching passengers without the confrontational, stormtrooper tactics…they could even have chartered a small plane. The relatively small cost of any of these options would have been preferable to the “nuclear option” they chose.

But if kindness and compassion—and, let’s face it, common sense—aren’t part of a company’s culture, these are the sorts of things that happen. I’m guessing other airlines, and other businesses in general, are using the United story as a teaching moment for their executives and employees. Let’s hope United has the good sense to be one of those companies.

If they’re interested, I can recommend some good books….

“When the power of love overcomes the love of power the world will know peace.” (Jimi Hendrix)

A Dozen Reasons to Choose Kindness

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“Kindness is more important than wisdom, and the recognition of this is the beginning of wisdom.” (Theodore Isaac Rubin)

attribution: Donna CameronThe decision to make kindness a central element in our lives does not automatically imbue us with that important quality. Like so many other things we choose to care about, that’s just the beginning. Practice is required if we want to become proficient. Just as they say you need to practice if you want to play the piano well … or you need to write regularly if you want to be a writer … or you need to practice your swing if you want to shoot par in golf, you also need to strengthen your kindness muscle by using it regularly. The result—eventually—will be that kindness comes naturally and even sometimes effortlessly. That’s the sweet spot.

But, of course, if we’re going to practice something, there needs to be a good reason. If it’s writing, maybe you want to be published, or you want to be able to express yourself through stories that will entertain or inspire. If it’s piano, maybe you want to connect with the music, be part of a jazz combo, or entertain friends. If it’s golf, you’re simply a masochist.

With regard to kindness, it should be enough just to know it’s the right thing to do, but there are also some really good reasons to choose kindness and to practice it until it becomes ingrained in our reflexes. Here are a few:

  1. Kindness is good for our health. There have been several studies about the health benefits of kindness. They show that people who are routinely kind get relief from chronic pain, stress, and insomnia, and they also have increases in happiness, optimism, and self-worth. More specifically:
  2. Kindness has a positive effect on the body’s immune system, as well as on the production of serotonin in the brain.  Serotonin is a chemical created by the human body that has a calming, anti-anxiety effect.
  3. Kindness is good for your heart: Acts of kindness often generate an emotional warmth, which produces the hormone oxytocin in the brain and body, which, in turn, releases nitric oxide in blood vessels causing them to dilate and lower one’s blood pressure, acting as a cardio-protective agent. Oxytocin also reduces levels of free radicals and inflammation in the cardio-vascular system, thus reducing heart disease.
  4. Kindness slows aging: That same reduction of free radicals and inflammation slows aging in the human body. Compassion has similarly been linked to activity in the vagus nerve, which also regulates heart rate and controls inflammation levels in the body.
  5. Kindness makes us happier: Kindness elevates the levels of dopamine in the brain, giving us a “natural high.” It has been shown to substantially increase happiness and reduce depression.
  6. Kindness improves relationships: Connecting with one another is actually a genetic predisposition, according to researcher David Hamilton, PhD: “Our evolutional ancestors had to learn to cooperate with one another. The stronger the emotional bonds within groups, the greater the chances of survival, so ‘kindness genes’ were etched into the human genome.” As a result, kindness helps us build new relationships and enhance existing ones.
  7. Kindness is contagious: Just as colds and flu are contagious in a bad way, so is kindness in a good way. Kindness begets more kindness. “When we’re kind,” Dr. Hamilton says, “we inspire others to be kind, and it actually creates a ripple effect that spreads outwards to our friends’ friends’ friends—to three degrees of separation.” Whether one extends kindness, receives kindness, or merely witnesses kindness, the result is the same: it acts as a catalyst for more kindness.
  8. Kindness alleviates social anxiety: Recent research showed that engaging in acts of kindness reduced levels of social anxiety and social avoidance. Individuals who performed acts of kindness reported lower levels of discomfort and anxiety about social interaction, and were more able to participate in group activities.
  9. Kindness is a good reason to get ample rest and sleep: It’s been shown that sleep helps us be kinder. So getting your zzzz’s is a way of extending kindness toward yourself and the planet. You don’t need an excuse for that afternoon siesta! In addition, extending kindness when we’re tired can be as replenishing as a cat-nap, or a jolt of java.
  10. Kindness has been linked to greater life satisfaction: Those who regularly extend generosity and perform acts of kindness report higher degrees of satisfaction with their lives.
  11. Kindness make the workplace more productive and enjoyable: – A kind work environment helps employees feel more engaged; it improves morale, builds loyalty and engagement, reduces absences, and increases profits. Forget all those old-school books on winning through intimidation and fear; kindness is a better business model.
  12. Kindness serves life: Kindness guides us to look for the positive rather than the negative, to seek the best in the people we encounter, and to embrace abundance: we have enough and we are enough. When we do these things, we offer our best selves to life, and help manifest the world as we want it to be.

We don’t really need reasons to extend kindness—kindness is simply the best expression of who and what we are. But in the face of myriad deadlines and obligations it’s easy to look for shortcuts and overlook opportunities to extend kindness, so it never hurts to remind ourselves that there are really good reasons to be kind.

And to practice kindness daily….

“Our greatest gift is to allow ourselves to feel alive in this sea, moving with the tides of lovingkindness as they move into us, through us, out of us into others, only to return again and again.” (Wayne Muller)

Brace Yourself for an Epidemic of Bad Behavior

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“Let us learn to live with kindness, to love everyone, even when they do not love us.” (Pope Francis)

Attribution: Donna Cameron

Wallace Falls State Park, Aug. 2015

It’s going to be a long 14 months until our next presidential election. Many other countries have very different approaches to their elections:

  • In Canada, the minimum length for a campaign is 36 days, and the longest ever—in 1926—was 10.5 weeks;
  • In Australia, the campaign must be at least 33 days; the longest ever was 11 weeks in 1910;
  • In France, the official election campaign usually lasts no more than 2 weeks;
  • In Japan, campaigning is permitted for 12 days.

Sigh.

In our wisdom, we Americans draw out the process longer than the War of the Roses. And, to add to the fun, our candidates engage in incivility that would cause them to have their mouths rinsed out with soap, or at least an extended time-out, if they were really the 8-year-olds they act like.

But they are adult men and women, and for many of them, name-calling, lying and rudeness are standard operating procedures. And, sadly, their supporters cheer and egg them on, giving tacit approval for boorish behavior. Recent research indicates that this is likely to be the beginning of an epidemic of incivility.

According to a recent study by researchers at the University of Florida, rudeness is contagious. Really, it spreads like a cold or the flu—it’s passed from one person to the next until most everybody’s got it. Not only do people who are subject to rude treatment themselves subsequently behave rudely, even those who only witness rudeness succumb to rude behaviors.

The study, published in late June in The Journal of Applied Psychology, asserts that, “Just like the common cold, common negative behaviors can spread easily.” Lead researcher Trever Foulk further stated, “It’s very easy to catch. Just a single incident, even observing a single incident, can cause you to be more rude…. Rudeness is contagious, when I experience it, I become rude.”

We Tolerate Bad Behavior

“Part of the problem,” he adds, “is that we are generally tolerant of these behaviors, but they’re actually really harmful.” Where outright abuse and aggression are far more infrequent—and less readily accepted—rudeness is something people face daily, and its effects can be widely devastating.

“Rudeness is largely tolerated,” Foulk said. “We experience rudeness all the time in organizations because organizations allow it.”

Maybe our presidential candidates should come with a warning label: Caution: listening to this man could be hazardous to your humanity.

Perhaps most concerning: the study revealed that all of this happens at an unconscious level. “What we found in this study,” said Foulk, “is that the contagious effect is based on an automatic cognitive mechanism—automatic means it happens somewhere in the subconscious part of your brain, so you don’t know it’s happening and can’t do much to stop it.”

Does that mean that those people who abhor what Donald Trump says and stands for, but who watch him for his entertainment value only, are nonetheless “catching” his rudeness? Sounds like it to me….  Also sounds like my friend Kris is wise in declaring a news fast.

Responding to the study, Barbara Mitchell, human resources consultant, and author of The Essential Workplace Conflict Handbook, says rude behavior can be stopped if it’s clear to all that such behavior will not be tolerated. “To me it starts from the top…. How does the leadership behave? What kind of culture do they want? And how do they live their own values within the organization?” She further notes that bad behavior must be addressed immediately. It must be made clear to everyone the moment it surfaces that rudeness will not be tolerated. While she is talking about workplace incivility, it stands to reason that the same factors exist at a broader, cultural level: How do our leaders behave? What values do they model? What are we—as members of that culture—willing to tolerate?

If being treated rudely, or even just witnessing rude treatment, causes people to behave more rudely themselves, over the next 14 months we are likely to see an escalation of discourtesy of unimagined proportion.

If we want to advance a kind and courteous culture, we need to take a stand. We need to politely say “no” when a politician speaks disrespectfully of an opponent, a celebrity, or a mere dissenter. Or when the media or political pundits engage in name-calling or deceit. We need say “that’s not acceptable” and turn our backs if they persist. That’s how the contagion is countered.

Fortunately, It Works Both Ways

The news isn’t all bad. There’s also been research that kindness can spread like a contagion, too. Scottish scientist David R. Hamilton, Ph.D., has done considerable research into the health benefits of kindness.  He asserts that just as colds and flu (and as we now know, rudeness) are contagious in a bad way, so is kindness in a good way. “When we’re kind,” Hamilton says, “we inspire others to be kind, and it actually creates a ripple effect that spreads outwards to our friends’ friends’ friends—to three degrees of separation.” As an example of that ripple effect, Dr. Hamilton cites the story of an anonymous individual who donated a kidney to a stranger. It triggered a ripple of family members donating their kidneys to others, the “domino effect” ultimately spanning the breadth of the U.S. and resulting in ten people receiving kidneys as a result of one anonymous donor.

Whether one extends kindness, receives kindness, or merely witnesses kindness, the result is the same: it acts as a catalyst for more kindness.

So, as cold and flu season approach, not to mention the malady known as campaign season, we can choose what sorts of bugs we will expose ourselves to. We can choose to breathe the air of reckless incivility or of well-mannered courtesy. If only there were a simple shot to protect us from election affliction….

More election comparisons: In Germany, political parties release just one 90-second television ad. In the U.K.’s last major election (2010), British political parties spent just about the same amount as the American presidential candidates spent on expenses related to raising money in 2012. Sigh.

“The test of our progress is not whether we add more to the abundance of those who have much; it is whether we provide enough for those who have too little.” (Franklin D. Roosevelt)